itSMF-Great Lakes Chapter

Our June Event Is On The Intriguiging Topic Of Cloud Computing

Any organization undertaking a Service Management project is faced with the procurement, installation and support of the right set of enabling tools. The agenda will include the Service Management Application cloud including the availability of SaaS IT Service Management Solutions. For an IT department or outsourcer, the increasing trend of utilizing cloud services new challenges arise in managing the cloud. This topic will discuss how existing Service Mgmt capabilities must extend to manage these new Cloud services.

Topic/Focus Area: How does the cloud impact Service Management
DATE: Thursday, June 11th 2009
TIME: 5:30pm-8:30pm
Location: Compuware Corporation*
One Campus Martius (downtown Detroit)
Detroit, MI 48226
Remote Teleconference:TBD
Map is Available Here: Map

Volunteers are needed for various GLLIG activities. Click here to view a list of activities. Email communication@gllig.org if you are interested indicating the area of interest.

Have you ever thought about being a published author? The itSMF Great Lakes Local Interest Group (GLLIG) is looking for novice writers in the IT
industry with a story to tell to contribute to our next newsletter. Our LIG is committed to providing informational and relevant knowledge about
the ITSM industry. Click here to submit your article ideas for review.

Welcome to the itSMF USA Great Lakes Local Interest Group (GLLIG)!

This website is intended to serve itSMF USA Members, GLLIG Board Members, IT Service Management (ITSM) Professionals, Students and Guests with a dynamic collection of resources dedicated to ITSM and the ITSM community in Michigan. Since this is a dynamic, community based web site, you are welcome to contribute to it through providing continuous improvement suggestions, becoming informed by it, and downloading from it to obtain content. Enjoy your web site.

GLLIG Mission

Advance ITSM through knowledge sharing opportunities and promote ITSM as a profession.

If you are new to itSMF/ITIL, you will find a wealth of resources on our site. To learn more about ITIL and process area subjects, navigate to links for the National and International Chapter websites.

We welcome your participation in our growing professional organization. We welcome guests to our meetings and promote the benefits of membership with itSMF USA. We are happy to record your email address if you wish to be informed of upcoming meeting dates and topics. Our commitment to you is that your email address will not be sold or otherwise given out.

Please contact us at info@gllig.org for more information.

NEWS FLASH

Passing the Gavel - New GLLIG Board was Announced

During October 12 and November 2, the Great Lakes LIG is held a Call for Nominations for the President and Secretary positions. Each position was uncontested and thus no election was held.

Andy Desai, GLLIG Governance Chair
glliggovernance@gllig.org

MSU Information Systems Program & Portfolio Management Study Published

Michigan State University PhD candidate, Brandis Phillips, has concluded his study of Information Systems Program & Portfolio Management. The purpose of the study was to determine the extent to which organizations utilize portfolio, program and IT management practices, as well as, measure attitudes towards IS value, risk, complexity and effectiveness. Mr. Phillips dissertation is planned for December 2007 completion. Mr. Phillips granted permission to publish the study.